FAQ
What kind of products do you sell?
We offer a wide range of high-quality products for dogs and cats, including toys, grooming tools, bowls, collars, leashes, beds, carriers, and more.
2. Are your products suitable for all dog and cat breeds?
Yes! Our products are designed to be suitable for pets of all sizes and breeds, whether small, medium, or large.
3. Where do you ship?
We currently ship worldwide. Shipping availability is shown at checkout based on your location.
4. How long does shipping take?
Orders are typically processed within 1–3 business days, with delivery times ranging from 5–10 business days, depending on your location.
5. How much does shipping cost?
Shipping is free for orders over $50 (or your set threshold). Orders under that amount will have shipping calculated at checkout.
6. Can I return or exchange a product?
Yes! We accept returns and exchanges within 30 days of purchase for unused items in original packaging. Please contact us to start the process.
7. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund.
8. How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track it on our “Track My Order” page.
9. Do you offer any discounts or promotions?
Yes! We frequently offer special deals, seasonal promotions, and new customer discounts. Subscribe to our newsletter to stay in the loop.
10. How can I contact your support team?
You can reach us anytime at support@purrandwaghub.store or through our Contact Us page. We aim to respond within 24–48 business hours.